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The DH Computerized Card This Card should always be presented in the bookings and consultations. Issuing of the Computerized Card Formalities for the first issue: 1) When it is the first consultation, contact the Administrative Services of the Hospital or the Health Centre of the area where you reside; 2) Presentation of the identity document; 3) Provide the address. (You may submit the water, electricity or telephone bill). Formalities for replacement, in case of loss: Fee: |
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The following citizens (residents of Macau) are exempted from payment:20h00
• Pregnant, parturient, puerperal patients (until the end of the first month after birth),(present the identity document); • Children until 10 years-old (present the identity document); • Students of primary and secondary schools (present the Student Card issued by the Department of Education and Youth); • Indigents (present a valid Certificate of Indigence issued by the Macau Social Welfare Department); • Persons over 65 years-old (present the identity document); • Cancerous patients, the mentally-handicapped, carriers of infectious-contagious diseases and drug-addicts (present the respective Access Card to Health Care, which is issued by presentation of Medical Certificate); • Access Card to Health Care holders, those card must be issued by Social Work Service of the Department of Health, Macau SAR; • Users who are Macau Resident Identity Card holders and have access to the Health Centres. Hospital Centre S. Januario (HCSJ) Telephone : 83905000 Emergency Bookings of Consultations • By telephone – no. 83906000 Mondays to Fridays: 14.00 – 20.00 hrs • In HCSJ a) Gynaecology, obstetrics, pediatrics, nephrology, haematology, oncology (ground-floor of Phase I of HCSJ). Mondays to Fridays: 8.30 – 13.00 hrs; 14.00 – 17.00 hrs. b) Other medical services (g/f of Phase III of HCSJ). Mondays to Fridays: 8.00 – 18.00 hrs. NOTE: The bookings of consultations for the first time, except those indicated below, will have to be made in person in the Health Centre or in HCSJ, by means of presentation of a letter of reccomendation by the doctor of the Health Centre, the Emergency Ward or of HCSJ External Consultations. Consultation bookins for the 1st. time that do not need presentation of reccomendation letter: Consultations Consultation timetable:
Documents to be submitted: • The computerized card issued by the DH. In case it is necessary also submit: • Access Card to Health Care for civil servants and their family members who receive family subsidy. • Medical Assitance Card for workers who are working in services that have signed a protocol with the Health Department. • Users who are exempted of payment should present the document certifying that exemption (See "payment exemption"). Payment of Consultation: Examinations Booking of X-Ray examinations: Booking of Tests: Booking formalities: 1) Presentation of the Medical Requisition of the DH. 2) Presentation of the identity documents and respective documents relating to consultations (See "documents to be presented" in "Consultations"). 3) In case of private patients, it is necessary for costs to be paid in advance. 4) In case of booking of tests, the respective requisitions should be previously stamped in the Admittance Section. Internment Internment Timetable:
Formalities: 1) Presentation of the identity document of the patient. 2) Presentation of documents relating to consultations (See "documents to be presented" in the "consultations" section). 3) A deposit in the case of private patients. Visitation Hours Everyday from 13.00 hrs – 16.00 hrs ; from 18.00 hrs – 20.00 hrs The Health Centres are units that provide primary health care aimed at assisting ambulatory patients, and referring cases that need specialist care to hospitals. The Health Centres promote disease preventing measures and they are located as follows:
Macau Oriental
Health Centre (Tap Seac) Macau Norte Health Centre (Bairro Fai Chi Kei) Porto Interior
Health Centre (Hoi Pong Koi) S. Louren?
Health Centre (Fong Son Tong) Areia Preta
Health Centre (Hac Sa Wan) Taipa Health Centre Coloane
Health Centre Taipa Elderly Health Station
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Contact: The Macau Public Health Laboratory (PHL), performs all actions required to learn about risk factors concerning health, the epidemiological situation and the most relevant diseases affecting the community. Services provided: 1) Laboratorial tests in the areas of Environmental Health (Water and Food) and the most relevant Disease-Carriers in the Region; The requests for assistance in the area of Environmental Health, except those which were previously agreed with other entities, should be addressed to the Director of the Health Department. The requests for assistance in the ambit of Disease-Carriers should be addressed through the clinical services of the DH. 2) For obtention of information concerning infection by HIV dial the following telephone numbers: 5040103/5040105. Any person who wishes to know its situation concerning infection by HIV may contact PHL during the working hours of the public departments. This service is free. Timetable
for blood collection: 15.00 hrs – 16.30 hrs. Timetable for delivery of samples: The Blood Transfusion Centre is a division of the DH that was created in 1988, being its main task to assure blood self-sufficiency in the Region. All blood donors are voluntary and good-will. The blood is collected and submitted to rigorous analysis and distributed gratuitously to official and private Health Establishments. The citizens of Macau when becoming blood donors are contributing to save lives or to mitigate the suffering of numerous sick people. Giving Blood Visit: Conditions for blood donation: Licensing for Nursing Services Executive Unit: Medical Activity Licensing Unit, Department of Health Address: Alameda Dr. Carlos D? Assumpção, Nos. 335-341, Edifício Centro Hotline, 6º andar, Macau Telephone: 28713734/28713735 Facsimile: 28712035 E-mail Address: utlap@ssm.gov.mo Office Hours: Mondays~Thursdays 9:00am-1:00pm 2:30pm-5:45pm Fridays 9:00am-1:00pm 2:30pm-5:30pm ?Licence for Premises Providing Healthcare Service? Target Premises providing healthcare service, including clinics, general clinics, health stations, healthcare centres, diagnosis centres, treatment centres, rehabilitation centres, clinical analysis laboratories and radiology laboratories.
Application Procedures and Necessary Documents Application should be submitted with the following documents: 1) A licence application letter to Director of Department of Health 2) Copy of applicant? Macao SAR Resident Identity Card 3) Establishment proposal of the premises, stating the type of practice, its objectives, operational resources and action plan 4) Certified copy of the establishment documents of the applied organization (eg. the Certificate of Company Registration issued by Commerce and Movable Property Registration Department) and the concerned Articles of Association or a copy of the Macao SAR Gazette where the concerned Articles of Association was published 5) Declaration of Acceptance by the designated health professional who is responsible for technical instruction duties in the premises 6) Layout plan showing the facilities in the premises and the memorandum of the facilities and equipment 7) An advertisement /sign board layout and advertisement application form 8) List of health professionals and technicians 9) Consultation timetable of physicians 10) Inspection report issued by Property Registration Department and the certificate of use permit issued by Lands, Public Works and Transport Bureau
Remarks: If the applicant is working in the healthcare industry and has registered in the Department of Health, items 4 and 5 can be omitted.
Renewal Procedures and Necessary Documents 1) The licence is valid for one year. Renewal must be made within 60 days after the expiry date. Otherwise, the licence will become invalid. 2) Copy of licence or the renewal certificate of previous year
Approval Duration In general, it takes 65 days to process the application. However, if the applicant cannot meet the requirements of licence issuance or the facilities and equipment in the premises cannot meet the hygienic regulations, the above-mentioned period will be extended accordingly.
Fees Licence Issuance: MOP2,200.00 (stamp duty included) Licence Renewal: MOP300.00 (stamp duty included) * Payment is not refundable if the procedure is claimed to be disapproved or terminated.
Relevant Laws 1) Regulate the licensing matters of private healthcare practice Decree No.84/90/M[B.O.53 of 31/12/1990] 2) Standardization of use of urban real estate Decree No.6/99/M[B.O.50 (I) of 17/12/1999] ? ? Permit for Private Healthcare Practice
Physicians, dentists, doctors of Traditional Chinese Medicine, odontologists, Chinese herbalists, masseurs, acupuncturists, therapists, medical assistant technicians, nurses
Target Those who are pursuing the professions of physicians, dentists, doctors of Traditional Chinese Medicine, odontologists, Chinese herbalists, masseurs, acupuncturists, therapists, medical assistant technicians and nurses must apply for licences.
Application Procedures and Necessary Documents The applicant should visit Medical Activity Licensing Unit in person and submit the following documents: 1) a licence application letter to Director of Department of Health 2) Declaration of Absence of Conflicts which declares the applicant does not have any business in conflict with the licence application 3) Copy of the Macao SAR Resident Identity Card 4) Certificate of Criminal Record (This certificate can be applied in person at Identification Department. For certificate collection, the applicant has the option of collecting it in person at Identification Department or via the assistance of Department of Health.) 5) Certificate of Physical and Mental Health (Macao Civil Servant Statute Annex Format 1) (Application at Health Centre) 6) Certified copies of relevant academic certificates, diplomas and transcripts 7) Copy of course description
Remarks: 1) Chinese herbalists need to submit the Certificate of Recognition issued by the Chinese Herbalists Qualification Recognition Assessment Committee which is operated within the scope of the Department of Health. 2) All documents will be processed and assessed by Private Medical Activity Licence Technical Committee. 3) After passing the assessment by Private Medical Activity Licence Technical Committee, the applicant needs to submit the floor plan of the clinic, as well as a list of equipment to be installed in it, an advertisement /sign board layout and advertisement application form, the inspection report issued by Property Registration Department or the certificate of use permit issued by Lands, Public Works & Transport Bureau within 60 days. 4) After passing an on-site hygiene inspection of the venue, an approval will be dispatched by the Deputy Director of General Health Care Sub-Board, which will be published in the ?acao SAR Gazette?
Renewal Procedures and Necessary Documents 1) The licence is valid for one year. Renewal must be made within 60 days after the expiry date. Otherwise, the licence will become invalid. 2) Copy of the licence or the renewal certificate of previous year. 3) Applications are either made in person or via an authorized person.
Approval Duration In general, it takes 65 days to process the application. However, when the academic documents need to be verified by overseas organizations or the facilities and equipment in the operating venues cannot meet the hygienic regulations, the above-mentioned period will be extended accordingly.
Fees Licence Issuance: MOP1,100.00 (stamp duty included) Licence Renewal: MOP110.00 (stamp duty included) * Payment is not refundable if the procedure is claimed to be disapproved or terminated.
Relevant Laws 1) Regulate the licensing matters of private healthcare practice Decree No.84/90/M [B.O.53 of 31/12/1990] 2) Amendment to Decree No.84/90/M regarding licence issuance to private healthcare service provider Decree No.20/98/M [B.O.20 (I) of 18/05/1998] 3) Recognize the qualification of Nursing Programme offered by Kiang Wu Nursing College for admission into the position of nurse in public administrative organizations, the programme is equivalent to the officially approved general nursing programmes Decree No.5/94/M [B.O.4 (I) of 24/01/1994] 4) Establish the position of nurse in the public service system Decree No.9/95/M [B.O.31 (I) of 31/07/1995] 5) Standardization of the use of urban real estate Decree No.6/99/M [B.O.50 (I) of 17/12/1999] ? ? ? Permit and Licence for Private Healthcare Unit
Target Private healthcare unit that is equipped with in-patient department and post-operative resuscitation room.
Application Procedures and Necessary Documents Application should be submitted with the following documents: 1) Application letter to the Director of Department of Health and the content should include the following: a) Company name or name of natural person, and other identification information of the applicant; b) Address of legal entity or the residential address of natural person; c) Name and location of the unit; d) Information about the medical management members e) Types of services to be provided.
2) Supplementary documents that should be attached to the application letter: a) Certified copy of identification document of the applicant, for the case of legal entity, certified copies of establishment documents and Articles of Association or a copy of the Macao SAR Gazette where the establishment documents and Articles of Association were published, and certified copies of the identification documents of the management team; b) The latest Certificate of Business Registration; (this is not applicable for charity organizations) c) Certificates of Criminal Record of the applicant or the management team members of the legal entity; d) A detailed description of staff members and staff list; classified under the following 4 categories:
e) A structural plan of the building that is complied with the current local regulations, together with the use permit issued by Lands, Public Works and Transport Bureau; f) Functional layout and specification memorandum of the facilities, together with the layout plan showing the operation of the facilities in the healthcare unit, which was signed by a qualified technician; (including the functional layout, specification memorandum and floor plans of each floor in each block of each hospital building) g) Draft of internal regulations; h) Declaration of agreement to perform the technical functions in the unit by designated technical instructors (including medical superintendent, hospital administration departments, nursing departments and pharmaceutical affairs departments).
Fees 1. The fee for the operation permit of private healthcare unit is MOP4,000.00. Annual renewal is required with a fee of MOP400.00. 2. The fee for the licence of the unit is MOP5,000.00. Annual renewal is required with a fee of MOP500.00.
Supplementary notes for the documents submission 1. The functional layout/specification memorandum/facility layout plan indicated in item 2(f) - Illustration and description of each functional zone l Hospital administration departments l Medical departments l Paramedical departments - Illustration and description of the supply of each key element and the waste disposal system l Water supply (specific supply of water and quality assurance system) and waste water processing system l Electricity supply system (emergency electricity supply system, emergency lighting system) l Air conditioning and ventilation system l Food supply system l Medical gas and vacuum system l Medical waste disposal system - Illustration and description of safety system l Fire fighting system l Security system l Dangerous goods management system 2. The internal regulations indicated in item 2(g) - Quality assurance l Guarantee and improvement system (should include the key points in ensuring the quality and improvement in the organization chart of hospital, general principles of hospital, each medical and support department) l Functions and responsibilities of staff, ethics standardization, training system l Complaint and medical malpractice management system l Drug management system l Medical records management system l Facility maintenance system l Others - Hygienic safety l Sterilization, disinfection, quarantine and degree of infection control l Bio-chemical safety system in laboratories l Protection system for radiology safety l Safety system for food hygiene l Anti-pest system - Contingency Plan l Contingency plan for disaster in Accident & Emergency Department l Contingency plan for biological/chemical pollution l Emergency evacuation system Relevant Laws
1) Establish new system for monitoring and issuing license to private healthcare units that are equipped with in-patient department and post-operative resuscitation room Decree No.22/99/M [B.O.22 (I) of 31/05/1999] ? Licensing of Pharmaceutical Professions and Activities Contact: Registration to Practice the Profession of Pharmacist Documents to be presented: 1) Petition addressed to the Macau Health Department; 2) Document certifying the qualifications when the qualifications were obtained in Macau or Portugal establishments, by document issued by the respective establishment. In other cases, by certificate of recognition of the qualifications issued by the Department of Higher Education or by the Macau Health Department according to whether there are academic or professional qualifications, respectively; 3) Medical certificate, issued by the medical authority, certifying that the interested person has health, physical and psychic conditions to exercize the profession (the interested person should go to the Health Centre nearest to its residence to obtain such) 4) Certificate of residence in the Region; 5) Declaration signed by the interested party, stating that he/she does not have any incopatiblity to exercize the profession; 6) Certificate of no criminal record; 7) Copy of the identity document. Tee: Licensing of Pharmacies Documents to be submitted: 1) Petition addressed to the Macau Health Department; 2) Certificate of residence in the Region of the petitioner, or in case of corporate body, certificate of the respective registration in the Commercial and Automobile Registry; 3) Declaration stating that the petitioner or its managers, administrators or directors, do not exercize any activity providing health care, namely the medical profession or correlative activities; 4) Declaration of responsability for the technical direction and absence of incompatibility for exercizing such activity, subscribed by a pharmacist registered in the Macau Health Department; 5) Indication of the personnel who will assume technical and pharmaceutical functions in the pharmacy; 6) Plan and descrition of the premises and equipments; 7) Certificate of no criminal record of the owner or its managers, administrators or directors. Fee: Licensing of Drugstore Documents to be submitted: 1) Petition addressed to the Director of the Health Department; 2) Certificate of residence in the Region of the petitioner, or in case of a corporate body, certificate of the respective registration in the Commercial and Automobile Registry; 3) Declaration stating that the petitioner or its managers, administrators or directors do not exercize activities providing health care, namely the medical profession or correlative activities; 4) Indication of the personnel who will work in the drugstore enclosed with the documents certifying their educational and professional qualifications; 5) Plan and description of the premises and equipments. Fee: Licensing of Import, Export and Wholesale of Pharmaceutical Products Documents to be submitted: 1) Petition addressed to the Macau Health Department; 2) Certificate of residence in the Region of the petitioner or in the case of a corporate body, certificate of the respective registration in the Commercial and Automobile Registry; 3) Plan and description of the premises to be affected to the establishment; 4) Certificate of no criminal record of the owner or of its managers, administrators. Fee: Note: |
